Privacy Policy
Rooster Tours Pty Ltd will endeavour to protect your personal information at all times.
This Privacy Policy contains information on how we collect, use, disclose, store and deal with your personal information.
If you need information regarding a privacy matter please contact us by:
0437 124 928 or 0414 377 347
info@roostertours.com.au or enquiry@roostertours.com.au
Why do we collect your personal information?
We collect your personal information necessary for our role as a service provider.
The personal information can include:
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name, contact details, date of birth and age
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gender, physical or mental health, including disabilities
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information about support requirements
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information about health, medical and dietary requirements
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details of guardians and nominees, including names, addresses and contact details
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details of feedback or complaints about services provided by us.
We may also use this personal information for other reasonably expected purposes directly related to the main purpose of collection including:
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processing and delivery of your services
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generating invoices and receipts
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performing credit checks and credit reporting
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debt recovery actions
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dealing with your enquiries and customer service purposes
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market analysis and product analysis and development
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marketing other products and services to you
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staff training
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for any other reasonably expected purpose.
For all other uses or disclosure, we will obtain your prior written consent.
If you do not provide all or part of the information requested, the consequences of this may be that:
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we will not adequately be able to carry out our services to you
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we may not be able to carry out our services to you at all.
What personal information do we need to collect from you?
We may collect information including your name, address, contact phone, e-mail details and property information relevant to the services provided.
How do we collect it?
We will collect personal information only by lawful and fair means and not in an unreasonable or intrusive way. This may be by way of online forms, emails or via telephone request.
We will only collect personal information about an individual, where it is reasonable and practicable for us to do so, and from that individual, or their nominated representative only.
If we collect personal information about you from someone else, we will take reasonable steps to ensure that you are aware or have been made aware of the matters listed above (except to the extent that making you aware of these matters would pose a serious threat to the life or health of any individual).
We may pass your personal information to other organisations/agencies
In the course of providing our services to you, we may disclose your personal information to other persons or organisations or agencies including:
•debt recovery agencies
•IT service providers and contractors
•your representatives or legal advisors
•our representatives, legal advisors or other professional advisors
•law enforcement or government bodies.
Anti-spam policy
We will never rent or sell your personal information, including your email address.
Opting out of receiving marketing material
If you don’t want to receive newsletters, marketing promotions and offers, you can opt out by contacting us at info@roostertours.com.au
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We will still need to send you essential information, such as invoices and accounts.
Updating your personal information
We take all efforts to ensure that the information we hold about you is accurate, complete and up-to-date. Largely we rely on you for the accuracy and completeness of the personal information you provide to us. You will need to let us know of any changes to your personal information so that we can update our records and ensure our records are accurate. You can update your personal information by logging into your account online and following the instructions or by emailing us your updated details at info@roostertours.com.au
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Secure storage of your personal information
Keeping your personal information secure is a high priority. We take all reasonable steps to protect your personal information from misuse and loss and from unauthorised access, modification or disclosure.
If your information is no longer needed, we take all reasonable steps to destroy or permanently de-identify your personal information.
Contact
You are able to request your personal information, the purposes for which it is held, how it was collected, how it is held, used and disclosed by submitting a request in writing to Rooster Tours Pty Ltd at any time.
If you feel your privacy rights have been breached you can submit a complaint in writing to Rooster Tours Pty Ltd to resolve your matter without delay.
For a prompt response to any enquiries of this nature please contact us here!